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sha256:700fafdd1afa490919f9515d660ca6e75456bcd5bb67513abcd8757a634c01f6 docs: record AIP-b SD-21 land (KN #308) Human 10 days ago

title: Customer brief — Acme Corp project: business-ops-template tags:

  • customer
  • b2b
  • account date: 2026-04-07

Customer brief — Acme Corp

Segment: Mid-market manufacturing | ARR band (internal): Template placeholder

Contacts

Buyer: Jordan Lee, VP Ops (renewal sponsor). Champion: Samira Khan, Director of Process Improvement. IT/security: [email protected] (use CRM for production contacts).

What they need & history

Needs: unified three-plant visibility on delays and supplier SLAs; auditable history for the board; SAML SSO; US-only data residency. History: pilot 2025-11, expanded after Q1 workshop; ERP/MES duplicate part numbers drove reconciliation fire drills.

Health, commercial, risk

Usage up on exception dashboards; exec sponsor attended last QBR. Renewal 2026-09; plant-four expansion tied to SAML spike. Risk: new CIO 2026-05—book executive alignment early.

Next steps

SAML test report + DPA by 2026-04-15; schedule saved-views workshop (two date options); log product asks on the board and link ticket IDs here.

File History 1 commit
sha256:700fafdd1afa490919f9515d660ca6e75456bcd5bb67513abcd8757a634c01f6 docs: record AIP-b SD-21 land (KN #308) Human 10 days ago